Warranty Terms and Conditions - Paclin


Customers who encounter difficulty in using our printers will have to bring their machine as well as consumables, power adaptor to the following location for servicing:

Paclin Office Products Pte Ltd (“Paclin”)

Ubi Rd 3, #04-05

Ubiplex 1, Block 3023

Singapore 408663

Tel: (65) 6742 9255

Email: techcord@paclin.com.sg

Opening hours:

Mondays to Fridays: 9am to 6pm

We are closed on Saturday, Sunday and Public Holidays

Nearest MRT: UBI STATION B (3 min walking distance)

*Paclin consumables include ink cartridge, dye films, cards etc.

*Please note that it is required to bring the machine, consumable, and proof of purchase to our service centre for accurate diagnosis

Warranty Terms and Conditions

  1. This warranty does not cover damage arising from accident, misuse, Acts of God, corrosion, rusting or stains, insects inside machine, installation to wrong power voltage supply or subjection abnormal voltage supply, usage not accordance to instruction of operations, normal wear and tear of parts, software and machine installation, demonstration or training, panels, body or paintwork of equipment, external parts, unauthorized alternation or repairs done by unauthorized persons without the knowledge or approval from Paclin
  2. This warranty does not cover servicing of equipment outside Singapore mainland (e.g. vessels, offshore island), transportation, handling delivery, service charges for checking improper operation/ installation of equipment (e.g. ribbon installation), routine maintenance servicing/ cleaning, faulty display ser or demo set or equipment loan for commercial purposes.
  3. This warranty is valid only in respect of Paclin Office Products Pte Ltd (“Paclin”) purchased in Republic of Singapore
  4. In the event that the purchaser does not wish to service or repair the equipment after the warranty period has expired or when the equipment is not covered under warranty due to the warranty terms and conditions, an ad hoc service fee will be charged at a rate determined by Paclin
  5. Paclin will not hold responsibility for any equipment/ PC failures/ damages/ conflicts caused directly or indirectly before, during, after the installation of hardware or software
  6. Externally purchased consumables (cards, cleaning kits, ribbons, etc) may risk damage to the machine’s mechanism (i.e. printhead, rollers, spare parts). Such damage will not be covered under the warranty
  7. The software supplied by Paclin shall be used on your own responsibility. You may install and use one copy of the software on the computer to which the hardware is attached. Installation to other computers or re-installation in the event of OS upgrade is not included and will be charged at a fee determined by Paclin
  8.  Serviced equipment not collected within 2 months of notification for collection will automatically be disposed off/ become the property of Paclin
  9.  Paclin reserves the right to amend or modify the terms and conditions of this warranty without giving any prior notice
  10. Paclin will strictly cover relevant software installation and troubleshooting within 14 days after the date of purchase/ installation. After 14 days, it is not the responsibility of Paclin to resolve any software issue thereafter
  11. Remedies under the warranty will be subject to any limitation at law. Further, if there are any defects upon inspection at or immediate after delivery of purchase, you must indicate such defects to Paclin
  12.  From time to time, Paclin would like to inform you by telephone about other products and service that may be of interest to you.
  13. If you have questions about how Paclin uses your information, changes to your personal details held by us or wish to withdraw consent to us holding onto your data, you may contact Paclin’s data protection officer during our office hours as stated above