Your satisfaction with our products is paramount to us. If you have purchased an incorrect or unwanted item, you may return it within 7 days of receipt in its new condition and original packaging. However please note that we don’t do refunds for courier options that have been paid
For returns to be valid
- Items purchased must be unused, with no marking
- Must include original packaging, accessories, boxes, instructions, etc.
- Product must be sent back to Paclin Office Products within 7 days of receipt (14 days for international customers). All additional shipping fees must be paid by the customers.
- Please contact us with any pre-sales questions
For defective items
- Defective product: If you have received a product that is defective out of the packaging, please contact us to arrange for a return material authorization (RMA). We will do our best to replace the product as soon as reasonably possible
We are unable to accept the return of the following items:
- Used printers and software
- Opened media such as cards, ribbons and/or cleaning kits
- Special order items
- Customer-printed or custom programmed products, not limited to custom cards, custom lanyards, custom badge reels, etc.
- Cancellation of orders before it is fulfilled will result in a 5% processing fee deducted from the refund account
Paclin Office Products retains the right to decline returns if above requirements are not met.